FAQ

If you have any questions for us, you may find the answers below. We are always happy to hear from you if the information you require is not provided.

CAN FIVE STAR SCAFFOLDING HELP ME WITH A MINOR HOME RENOVATION?

Yes, we provide scaffolding solutions for all sizes of projects. Simply contact us with the details and we will prepare a quote.

CAN FIVE STAR SCAFFOLDING PROVIDE A FULL-SERVICE SCAFFOLDING SOLUTION FOR A MULTI-STORY COMMERCIAL HIGH RISE?

Absolutely! We would be happy to provide you with a free quote and we believe you will find our professionalism, expertise and pricing very agreeable.

DO YOU PROVIDE SCAFFOLDING EQUIPMENT FOR HIRE?

No, we provide a full-service solution which includes delivery, installation and removal.

CAN I INSTALL MY OWN SCAFFOLDING?

There are risks involved in doing this kind of work if you are not experienced. You may find our pricing compelling enough to engage us to do the work for you. Just give us a call.

HOW CAN FIVE STAR OFFER SUCH COMPETITIVE PRICING?

As we own our own scaffolding equipment, we don’t have to hire additional equipment to make up any shortfalls. We also have our own workforce so we don’t have to outsource expensive agency labour. Our experienced and expert consultants are able to engineer cost-effective solutions. Plus, we really want your business and we are prepared to work hard to earn it.

CAN WE SAVE MONEY ON INSTALLATION COSTS BY HAVING OUR OWN LABOURERS ASSIST?

Five Star Scaffolding have spent years developing efficient work processes that enable us to adhere to tight budgets. We are also very eager to retain full control over our work so that we know it has been carried out to our stringent standards. Our personnel are appropriately ticketed for the work they perform and we do not invite or allow non-employees to assist with our installations.

MY BUILDER SAYS WE NEED SCAFFOLDING BUT I DON’T THINK IT’S NECESSARY. CAN YOU TELL ME WHO’S RIGHT?

We’d be happy to evaluate your project and if we determine that scaffolding is necessary, we will explain why and even prepare a quote to show you that it may actually save you money by using scaffolding.

WHEN IS SCAFFOLDING REQUIRED?

Scaffolding is essential when you need to provide a safe work environment to comply with WorkSafe and Australian standards. It creates a safe platform for trades – builders, bricklayers, painters, roofing contractors, carpenters, window installers, renderers, plasterers and plumbers – to use to make their way around the site and to transport their materials and tools of the trade. It is simply not worth compromising on this safety measure.

DO YOU PROVIDE DOCUMENTATION TO PROVE YOUR CREDENTIALS?

Of course. We supply a scaffolding ticket as proof of our qualifications and we also give you a handover certificate as proof that your site is safe and legal for work to be carried out.

DOES FIVE STAR SCAFFOLDING HOLD CURRENT INSURANCES?

Yes. We can provide you with Certificates of Currency for our Public Liability Insurance and WorkCover insurance.

DO YOU NEED TO CONDUCT A SITE INSPECTION IN ORDER TO QUOTE FOR OUR JOB?

We quote most of our jobs using drawings. However, if your job is a more complex job, a large scale job or is an existing structure for which plans cannot be obtained, We do conduct site inspections.

WE NEED OUR SCAFFOLD INSTALLATION TO TAKE PLACE OUTSIDE OF BUSINESS HOURS. CAN YOU DO THIS?

We can arrange to install your scaffold outside of business hours if yours is a commercial site. Speak with us about the kind of timing you require and we can determine the logistics involved.

WHAT HAPPENS IF IT RAINS ON THE DAY OUR SCAFFOLD IS DUE TO BE INSTALLED OR DISMANTLED?

Your installation or removal may have to be rescheduled in the unlikely event of extreme weather. Your Five Star Scaffold representative will be able to advise and reschedule with as minimal delay as possible.

IS YOUR SCAFFOLDING INSURED OR DO WE HAVE TO INSURE IT WHILE IT’S ON OUR SITE?

Once the equipment is installed, it is your responsibility and therefore covered under your insurance until it is collected. You may be liable for damages or losses that occur whilst on your site. Contact your building insurer to find out if you are adequately covered.

WHAT ARE YOUR BUSINESS HOURS?

Our office hours are 6:30 am to 4 pm Monday to Friday except on public holidays. Our site crews typically work between 7 am to 3:30 pm Monday to Friday. Works outside of these hours may be possible by prior arrangement.

WHAT ARE YOUR PAYMENT TERMS?

Invoices are issued on 14-day terms.

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